FAQs

The most frequently asked questions.

Nubiance products are all made in France, without exception, at several of our partners in the South of France or the Paris region.
Nubiance products have no particular contraindications related to their use by pregnant women. However, as every pregnancy is different, we always recommend that you seek the advice of the health professional who is monitoring you.
Our products can be used by men. Some like Act-5, for example, can particularly respond to rather masculine problems such as beard folliculitis.
Nubiance products are made in France and comply with European regulations.
Since 2004, this has prohibited the performance of cosmetic tests on animals.
Our products are therefore not tested on animals.

Nubiance products are not certified organic.
For what ?
We have chosen to give priority to the effectiveness, sensoriality and tolerance of our formulas.
By being certified organic, some of our products may not be as effective or as well tolerated. Indeed, potentially biological materials such as essential oils are much less tolerated than synthetic molecules such as paraffin. On the contrary, certain natural substances can create reactions or allergies and this is not uncommon.
To suit the needs of our customers as much as possible, we have therefore chosen not to limit ourselves to the use of biological materials.
On the other hand, we make substantial efforts to reduce our ecological impact by choosing responsible partners and channels both in terms of the sourcing of our ingredients and our packaging.
All of our cases are made from FSC®-certified recycled cardboard and are fully recyclable.
The sorting instructions concerning our tubes and bottles are visible on the back of the products. The majority of them are recyclable in the plastic or glass sorting bin.
If the product is open:
To know how long after opening your product can be used, you have to look on the case or the bottle / tube.
The number of months is indicated in the logo: 6M (6 months), 12M (12 months)...
If the product is not yet opened:
The expiry date is indicated on each case and each product, next to its batch number.

To place an order on Nubiance.fr, follow these simple steps:
Select the desired products and add them to your basket.
Check your cart and proceed to checkout.
Choose the delivery method that suits you.
Make payment and receive order confirmation.
If you have any questions, contact us at contact@nubiance.fr. We are here to help you.
If you have not received your order confirmation email, please check your spam folder. Also make sure you entered your email address correctly when ordering. If the problem persists, please contact us at contact@nubiance.fr for assistance.

We regret to inform you that it is not possible to combine several orders into one on our site at this time. Each order is processed individually to ensure accurate delivery tracking and inventory management. If you have specific questions or special needs, do not hesitate to contact our customer service at contact@nubiance.fr. We will be happy to assist you as much as possible.

In case of non-delivery of your package, please check with your neighbors. If the package is not found, contact our after-sales service at contact@nubiance.fr.

Yes, we offer free delivery in mainland France and Belgium for all orders of an amount equal to or greater than €49. For deliveries to DOM-TOMs, delivery is free from €119. Take advantage of this advantageous offer to shop with us. If you have any other questions regarding our delivery options, please do not hesitate to contact us at contact@nubiance.fr. We would be delighted to help you.

Return requests must be made by email or via our instant messaging service within 14 days of receipt of the order.
Products can only be returned if they are still in new condition: unopened, unused, undamaged.
Following your request, customer service will tell you the procedure to follow in order to create a return label at your expense.
Once the package has been received in our warehouse, we will exchange or refund the returned products.
If you have changed your mind about a product and it is still in new condition, you can request a refund or exchange by email or instant messaging.
Once the package has been shipped by you, the processing of the return can take between 10 to 15 days depending on delivery times.

You can make your exchange request by email or via instant messaging, within 14 days of receipt of the order as long as the product is still in new condition.
If you have received damaged, unusable products, you can write to us about this by email or instant messaging with supporting photos. We will then send you a package containing the product in new condition.

On nubiance.fr, you can pay securely by credit card (CB, AMEX) or via PayPal. In addition, we also offer payment in 2, 3 or 4 installments free of charge thanks to ALMA.
In the event of a declined payment, please check the payment details entered and ensure you have sufficient funds available. You can also try using another credit card or payment method such as PayPal or ALMA. If difficulties persist, please contact your bank or card issuer for further information. For any additional assistance, do not hesitate to contact us via contact@nubiance.fr.